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ITIL 4 Foundation Training Course

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45,000.00

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ITIL 4 Foundation...

100 in stock

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100 in stock

Description

Training Type: I

· (Note: I=Individual, C=Corporate, G=Government)

This deal covers:

•Training Method: Instructor Led Classroom/ Virtual

Schedule & Timing:

(i) Weekday:  3 days

Time 10.00am – 4.00pm, Starting Date: October 25 , 2021

(ii) Weekend: 2 Weekends

Saturday 10.00am – 4.00pm, Sunday 2.00pm – 5.00pm

Starting Date: October 30 , 2021

· You can call us to arrange for a schedule.

·  This can also be arranged for a group of staff either at our center or your office.

· Minimum number of participants required

 Free Courseware materials in soft copy

  No breakfast/Lunch

· Course materials in Detailed Practical and One on One Attention

· Certificate of Achievement awarded on request

· Deal excludes breakfast and lunch·    
Venue:

·        Lagos: SGL Training Center. 22, Akinremi Street, 3rd floor,   Anifowoshe, off Awolowo Way, Ikeja, Lagos.

Overview

This course serves as an introduction to ITIL 4, allowing  delegates to address new service management challenges and ensure they are fully utilizing the potential of modern technology. ITIL is  increasingly becoming more valuable and desirable as a best-practice method, and is vital to support faster quality and value-driven delivery.

Audience

The course course is designed for delegates  wishing to acquire a basic understanding of the ITIL® framework. It would benefit benefit those working in a service delivery or service desk discipline, as well as IT professionals who are willing to  adopt  or have adopted ITIL® within their organization. 

Prerequisites

There are no formal prerequisites for ITIL® 4 Foundation, therefore, anyone can attend.  

Course Outline

Introduction

Key Concepts of Service Management

The Four Dimensions of Service Management

The ITIL Service Value System

The ITIL Guiding Principles

The Service Value Chain

General Management Practices

Service Management Principles

Technical Management Principles

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