Merchant Agreement
THIS MERCHANT AGREEMENT dated ……………day of …………… 2021 (“Effective Date”) Between
AFRICA PRUDENTIAL PLC a limited liability company trading under name of RED DEALS having its principal place of business at 220B, Ikorodu Road, Palmgrove, Lagos (referred to as the “Company”) which expression shall where the context so admits include its successors-in-title and assigns) of the One part;
……………………………………… having its principal place of business at …………… …………… (subsequently referred to as the “Merchant”)
Company and Merchant are herein referred to collectively as Parties and individually as Party.
WHEREAS:
- The Company owns and operates an online retail website with the domain name www.reddeals.com (the “Website”) from which it offers and sells a broad range of products/services to retailers and consumers.
- The Merchant sells ………………………………………………………
- The Parties are desirous of entering into an arrangement where the Products/Services will be advertised and sold on the Website and the terms and conditions stated in this Agreement.
NOW THEREFORE IT IS AGREED as follows:
- DEFINITIONS AND INTERPRETATIONS
1.1 In this Agreement, the following terms shall have the meanings specified below (except the context otherwise requires):
“Agreement” means this Merchant Agreement between the Parties
“Business Day” means any day on which banks are open for business in
Lagos State, Nigeria except Saturdays, Sundays and public
holidays.
“Confidential Information” means all information and material which is proprietary to
the Company, which has been disclosed to the Merchant
including but not limited to designs, website graphics, flow
charts, research, marketing techniques and material, development or marketing timetables, strategies and
development plans, customer, supplier or personal names
and other information related to customers, suppliers or
personnel, pricing policies and financial information, pricing and other information of a similar nature, whether or not reduced to writing or other tangible form and any other trade secrets
“Coupon” means a ticket or document given to Customers by Red Deals and can be exchanged for the Services to be provided by the Merchant.
“Customers” means a person or organization that solicits for, or buys goods or services from the Website.
“Products/Services” means the following items/services provided by the
Merchant that are displayed on the Website for the purposes of promoting the same for sale on the Website
- SCOPE OF THE AGREEMENT
This Agreement shall cover the entire working relationship of the Parties.
2.1 Merchant’s Obligations
Subject to the provisions of this Agreement, the Merchant shall:
2.1.1 Carry out the Services according to the terms of engagement or deliver to the Company or retain for sale the Products and an inventory list of Products/Services which shall consist of:
- Accurate prices of the Products/Services and the promotional discount offered; and
- High resolution pictures of the Products;
2.1.2 Accept returns of Products purchased by the Customers, which are identified to be non-functioning or possess factory defects and provide refund to Company where necessary. In the case of Services, refund the Customer for failure to perform the Services or failure to provide the tailored solutions to the Customer;
2.1.3 Provide any necessary after sales enquiries and support to Customers who purchase the Products/Services.
2.1.4. Merchant will Not attend to any customer who decided to boycott the platform
2.1.5 Upload products / services on the website according to provided guidelines.
2.2 Company’s Obligations
Subject to the provisions of this Agreement, the Company shall:
- Provide the Merchant with accurate and up to date sales information;
- Assist with upload of the Merchant’s inventory on the Website where necessary;
- Receive payment from Customers on behalf of the Merchant for Products/Services sold on the Website to such Customers
- Ensure that the Products/Services are delivered or made available to the Customer in accordance with its rules and regulations;
- Remit to the Merchant the proceeds from sales of the Products/Services, after deduction of 7.5% value – added tax and its commission and in accordance with the provisions of this Agreement on two business days within the week.
- Provide adequate support services to ensure timely resolution of issues raised by the Customers regarding the Products/Services in adherence to Company policies and agreement.
- Display the Products/Services on the Website for sale on behalf of the Merchant for a …… days/month period (“Sales Period”).
- STOCK LEVEL
Both parties will mutually agree on a minimum and maximum stock level for the Products for a stipulated period during the term of this Agreement, which shall be maintained by the Merchant. Where the stock quantities fall below the minimum stock level during any given period, the Merchant shall be required to replenish the minimum stock level within the agreed time frame.
- PRICING OF PRODUCT/ SERVICES
Both Parties shall mutually determine the price at which each Product/Services is to be sold on the Website to the Customer. Any revision made to the prices of the Products/Services shall be effective by the Company on the Website within 7 days of such revisions.
- OWNERSHIP OF PRODUCTS
The Parties agree that ownership of Products shall remain with the Merchant until the Products are sold to the Customer, as which time title shall pass to the Customer.
- EXPENSES
Except as otherwise stated in this Agreement, each of the Parties shall pay its own costs and expenses associated with performing its respective obligations under this Agreement.
- SAMPLES AND ADVERTISING MATERIAL
The Merchant, at its sole expense, shall furnish to the Company a reasonable supply of samples, advertising material, and such other information or materials as it believes will assist the Company in promoting the sale of the Products/Services on the Website.
The merchant shall also be liable for any image(s) / materials used that goes against or is a property of another.
- TRADEMARK LICENSE
The Merchant grants to the Company a non-exclusive license to use the Licensed Marks in connection with the Company’s advertising, offer and sale of the Products/Services via the Website, and the Company accepts the license subject to the terms and conditions of this Agreement. The Company acknowledges the Merchant’s ownership of the Licensed Marks, and agrees that it shall not do anything inconsistent with such ownership and that all use of the Licensed Marks shall inure to the benefit of and be on behalf of the Merchant.
- EXCLUSIVITY
9.1 The Company shall have the exclusive right to sell the Products/Services on its Website for the entire duration of this Agreement and the Merchant undertakes not to grant and shall ensure that no similar authorization shall be granted to any other party, unless and until this Agreement is validly terminated.
9.2` The Merchant accepts not to run a campaign on any other daily deals website in the country for 12 months after the commencement of this contract.
- REPRESENTATION AND WARRANTIES
10.1 The Company represents and warrants to the Merchant that it has the full right, corporate power and lawful authority to execute and deliver this Agreement and enter into, perform and observe the Agreement on its part contained and has taken all necessary action to authorize the entry into and performance of this Agreement.
10.2 The Merchant represents and warrants to the Company that it owns or is licensed to offer the Products/Services for sale and has the full right and lawful authority to execute and deliver this Agreement and enter into, perform and observe the same and has taken all necessary action to authorize the entry into and performance of this Agreement.
10.3 The Merchant represents and warrants that it will not offer for sale or sell directly to Customers the Services/Products advertised on the Company’s website for the duration of Sales Period and in the event that it is approached by a Customer to provide the Services or purchase a Product, it undertakes to redirect the Customer to make payment for the Product/Services through the Company.
10.4 The Merchant represents and warrants that the Products supplied by the Merchant shall be of normal commercial quality, in accordance with the product specification.
10.5 The Merchant further warrants that where there is any defect in the Products within ….. days from the date the Company display the Products on its Website, it shall replace any such Product. Such replacement shall be made within ………… days of the Company’s written communication of the defect to the Merchant, where a replacement is unavailable, a refund would be provided.
- CONFIDENTIALITY
11.1 The Merchant shall not, during or subsequent to the term of this Agreement, use the Company’s Confidential Information for any purpose whatsoever other than the performance of the services or disclose the Company’s Confidential Information to any third party, without the prior written authorization of the Company. The Merchant further undertakes to take all reasonable precautions to prevent any unauthorized disclosure of such Confidential Information including, but not limited to limiting access to such information to individuals within its organization that have bona fide need to know of such information, having each employee of the Merchant if any, with access to any Confidential Information execute a nondisclosure agreement containing provisions and restrictions substantially similar to those contained in this Agreement
11.2 The Merchant shall use the Confidential Information only for the limited purpose for which it was disclosed. The Merchant shall not disclose the Confidential Information to any third party without first obtaining the Company’s written consent and shall disclose the Confidential Information only to its own employees having a need to know.
- Non-Solicitation of Customer and Right to Investigate
12.1 The Merchant hereby grants the Company the unrestricted right to independently investigate its activities with the Company’s customers and also verify if it offers for sale or sell directly to Customers the Services/Products advertised on the Company’s website during the Sales Period.
12.2 The Merchant hereby agree that if it offers for sale or sells directly to Customers the Products/Services which it has authorized the Company to advertise and sell at the Deal price during the Sales Period (+ 14days), the Company shall charge a penalty fee equal to the consideration payable to the Company for the product sold or service rendered on behalf of the Merchant.
12.3 Company at its discretion reserves the right to suspend the advertisement and marketing of the Merchants Product/Services on its Website.
- Term and Termination
This Agreement shall be terminated by the Company upon the Merchant’s material breach of any terms herein and upon failure of the Consultant to remedy such default within seven (7) days after receipt of notice specifying the default
Merchant will have to give a month notice of termination
13.3 The Company shall have the right, by giving written notice to the Merchant, to terminate forthwith all or any part of this Agreement at such time or times as Company may consider necessary to suit the convenience of the Company.
13.4 Notwithstanding the provisions of this section, this Agreement may be terminated forthwith by the Merchant by giving written notice of termination to the Company in the event that the Company fails to effect payment of any and fails to rectify such failure within seven (7) days after receipt of written notice issued by the Merchant requiring the Company to rectify same
13.5 Company has the right to remove the Seller from Red Deals if any or a combination of the following breaches are committed;
- Fails to make product that has been sold on Red Deals available within three (3) business days after it was supposed to be available for delivery
- Provides fake, inferior or substandard products that have been sold as genuine
- Provides used, refurbished or damaged products that has been sold as new or unused
- List and sells products that have not been authorized for sale by the appropriate regulatory body
- Engages in any activity which would be considered as illegal under Nigerian law, or engages in any activity that could be considered as fraudulent or misleading
Notwithstanding any other provisions of this Agreement, the Company reserves the right to suspend the advertisement of the Merchant’s Product/Services on its Website or terminate this Agreement if the Merchant offer for sale or sell directly to Customers the Services/Products advertised on the Company’s website during the Sales Period.
- INDEMNIFICATION
- The Merchant, at its sole cost and expense shall indemnify, defend and hold harmless the Company and, if applicable, its directors, officers, shareholders, agents and employees from and against any loss, damage, claim, demand, charge, suit, cause of action, liability, cost, expense, judgment, or award for fees (“Claims”), arising directly or indirectly, in whole or in part, out of or in any manner connected with the sale or use of the Products/Services.
- With respect to any Claims arising in connection with defective Products, failure to perform the Service or customer complaints related to the Products/Services, the Merchant shall fulfill such obligations to the Customer directly and in accordance with the Merchant’s product warranty and consumer service policies. The Merchant’s indemnity obligations shall survive the termination of this Agreement.
GENERAL PROVISIONS
15.1 Force Majeure
15.1.1 No Party shall be liable for failure or delay in performing any obligation whatsoever under this Agreement where the performance of any such obligation is prevented or delayed by unforeseen causes, including but not limited to riot, war, invasion, act of foreign enemies, hostilities (whether war be declared or not), act of terrorism, rebellion, revolution, insurrection of military or usurped power, requisition or compulsory acquisition by any governmental or competent authority, the order of any court or tribunal, or the order, act or omission or failure to act of any government or governmental authority having jurisdiction, earthquakes, cyclones, tsunami, flood (if caused by nature), fire (if caused by nature) or other physical natural disaster but excluding strikes, industrial disputes, lock out solely initiated and confined to the Personnel and the failure to make payment when due for any reason whatsoever.
15.1.2 Either Party shall promptly notify the other not later than 48hours of the occurrence of a Force Majeure, and of the nature and extent of any such circumstances claimed to delay, hinder, or prevent the performance of any obligations under this Agreement
15.1.3 The party affected by the Force Majeure shall do what is reasonably in its means to avoid or remove the cause(s) of the Force Majeure and shall continue performance of its obligations under this Agreement, provided that either party shall be at liberty to terminate this Agreement forthwith, where the Force Majeure continues for a period of one month or more.
- Waiver
No waiver of any breach of any term or provision of this Agreement Shall be effective or binding unless made in writing and signed by the Party purporting to give same and, unless otherwise provided, shall be limited to the specific breach waived. No failure on the part of either Party to exercise, and no delay in exercising any right under this Agreement shall operate as a waiver of such right. No single or partial exercise of any such right shall preclude any other or further exercise of such right or the exercise of any other right.
15.3 Partial Invalidity
Should any provision of this Agreement be held to be void, invalid or inoperative, the remaining provisions of this Agreement shall not be affected and shall continue in effect and the invalid provision shall be deemed modified to the least degree necessary to remedy such invalidity.
15.4 Assignment
This Agreement and all rights, duties, and obligations arising hereunder may not be assigned by either party without the prior written Consent of the other Party.
15.5 Entire Agreement
This Agreement and the attached Annexure constitutes the entire agreement between the Parties with respect to the subject matter hereof and cancels and supersedes any prior understandings and agreements between the Parties with respect thereto. There are no other representations, warranties, terms, conditions, undertakings or collateral agreements, express, implied or statutory, between the parties other than as expressly set forth in this Agreement.
15.6. Governing Law
This Agreement shall be governed by, construed, interpreted, and applied in accordance with the laws of the Federal Republic of Nigeria.
15.7 Arbitration
15.7.1 Any dispute, question or difference arising between the Parties in respect of the interpretation of the terms of this Agreement or connected with or pertaining to the acts of the Parties or otherwise relating to the carrying out of the purpose of this Agreement, whether after determination of the Agreement by the acts of either Party or otherwise, which cannot be resolved by the mutual Agreement of the Parties shall be referred in accordance with the Arbitration and Conciliation Act Cap A18, Laws of the Federation of Nigeria, 2004 or any statutory re-enactment of the same for the time being in force.
15.7.2 The Arbitration proceedings shall be conducted by a single arbitrator jointly appointed by the Parties, and where the Parties fail to agree within 14 days from which the decision to arbitrate was taken, the arbitrator shall be appointed by the Chairman, Chartered Institute of Arbitrators (UK), Nigerian Branch. The arbitration proceedings shall be in English Language and shall be held in Lagos, Nigeria. The Parties undertake to carry out the award without delay.
15.7.3 The costs of arbitration shall be split equally between parties.
15.7.4 This clause shall survive the termination of this Agreement and shall always accordingly apply to disputes and differences of opinion arising between the parties hereto concerning this Agreement or any matter thereunder.
I hereby agree confirm that I have read and agree to the terms of the contract above….
SIGNED for and on behalf of
RED DEALS by:
______________________
Name:……………………..
Designation:………………..
In the presence of:
Name:…………………………………..…
Address:………………………..…………
Occupation:………………………………
Signature:…………………………………
SIGNED for and on behalf of
{INSERT NAME OF MERCHANT} by:
______________________
Name:……………………..
Designation:………………..
In the presence of:
Name:…………………………………..…
Address:………………………..…………
Occupation:………………………………
Signature:…………………………………
- Welcome to the reddeals.com website (the “Site”). reddeals provides services to you subject to the notices, terms, and conditions set forth in this agreement. In addition, when you use any of our services (e.g. Customer Reviews, Order Placement), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference.
- Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire website
- This website also contains links to other websites (“Linked Sites”), which are not operated by reddeals Cart. Your use of the Linked Sites will be subject to the terms of use and services contained within such Sites.
- By placing an order through our Site, you warrant that: You are legally capable of entering into binding contracts; You are at least 18 years old.
- We take all reasonable measures to ensure that all the details and descriptions of products and services given on our website are as accurate as possible, but there may be variations between these and the products themselves and all the products and services are subject to availability.
- All the prices appearing on this website are inclusive of taxes (where applicable) at the current rates.
- By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Subject to the express provisions of these terms and conditions we own all the copyright and other intellectual property rights in our website and the material on our website are reserved.
3.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website;
(d) [stream audio and video files from our website]; and
(e) [use [our website services] by means of a web browser],
subject to the other provisions of these terms and conditions.
3.2 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
3.3 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
4.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent];
(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(f) violate the directives set out in the robots.txt file for our website; or
(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
5.1 You may register for an account with our website by [completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you].
5.2 You must not allow any other person to have unauthorized access to your account on the website.
5.3 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
5.4 You must not use any other person’s account to access the website[, unless you have that person’s express permission to do so].
6.6. You are responsible for any authorized or unauthorized activity on our website arising out of the use of your account, and you may be held liable for any losses arising out of such use.
7.1 If you register for an account with our website, [we will provide you with] OR [you will be asked to choose] [a user ID and password].
7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.
7.3 You must keep your password confidential.
7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.
7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
8.1 We may:
(a) [suspend your account];
(b) [cancel your account]; and/or
(c) [edit your account details],
at any time in our sole discretion without notice or explanation.
8.2 You may cancel your account on our website [using your account control panel on the website].
9.1 In these terms and conditions, “your content” means [all text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website].
9.2 You grant to us a [worldwide, irrevocable, non-exclusive, royalty-free licence] to [use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media] OR [reproduce, store and publish your content on and in relation to this website and any successor website] OR [reproduce, store and, with your specific consent, publish your content on and in relation to this website].
9.3 You grant to us the right to sub-license the rights licensed under Section 9.2.
9.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.
9.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
10.1 You warrant and represent that your content will comply with these terms and conditions.
10.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
10.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:
(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d) infringe any right of confidence, right of privacy or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(g) be in contempt of any court, or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) be in breach of official secrets legislation;
(k) be in breach of any contractual obligation owed to any person;
(m) [be pornographic[, lewd, suggestive or sexually explicit]];
(n) [be untrue, false, inaccurate or misleading];
(p) [constitute spam];
(q) [be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory]; or
(r) [cause annoyance, inconvenience or needless anxiety to any person].
By purchasing any Merchant Products or Services available via the Site, you agree to the Terms and Condition, including, without limitation, the Terms of Sale specified below.
(a) In General
Descriptions of the Merchant Products or Services (“Offerings”) advertised on the Site are provided by the Merchant or other referenced third parties. Reddeals does not investigate or vet Merchants. Reddeals is not responsible for any claims associated with the description of the Merchant Offerings. Pricing relating to certain Merchant Offerings available on the Site may change at any time in Reddeals’s sole discretion without notice.
A Merchant may advertise goods, services or experiences on the Site that require Merchant to have an up-to-date regulatory authorization, license, or certification. Reddeals does not verify, validate, or collect evidence of any regulatory authorization, license or certification from any Merchant (including, without limitation, Health & Fitness and Beauty & Spa Merchants). You are advised to make whatever investigation you deem necessary or appropriate before purchasing any Merchant Offering or Product to determine whether: (i) Merchant is qualified to provide the advertised good or perform the advertised service; or (ii) the Product is of the care and quality required. Merchant is solely responsible for the care and quality of the goods and services being provided or the care and quality of the Products.
Reddeals may, in its sole discretion, verify a user’s identity prior to processing a purchase. Reddeals may also refuse to process a purchase, may cancel a purchase, or may limit quantities, shipment, or food delivery to particular addresses, as reasonably deemed necessary, to comply with applicable law or to respond to a case of misrepresentation, fraud or known or potential violations of the law or these Terms and Condition. Refunds for cancelled orders may be issued where appropriate.
If an offer becomes unavailable between ordering and processing, Reddeals will either cancel or not process the order and will notify you by email.
Reddeals does not guarantee that it offers best available rates or prices and does not guarantee against pricing errors. Reddeals reserves the right, in its sole discretion, to not process or to cancel any orders placed, including, without limitation, if the price was incorrectly posted on the Site. If this occurs, Reddeals will attempt to notify you by email. In addition, Reddeals reserves the right, in its sole discretion, to correct any error in the stated retail price of the Merchant Offering.
(b) Merchant Offerings
(i) Coupons
Coupons are offered by Merchants to consumers throughout the Site. Coupons are subject to the terms and conditions as specified by the Merchant. By obtaining or purchasing a Coupon through the Site, you acquire the right to redeem the Coupon with the Merchant. Any service fee retained by Reddeals from the sale of a Coupon, if applicable, is compensation to Reddeals for marketing, promoting, advertising, and distributing the Coupons on behalf of the Merchant. As the issuer of the Coupon, the Merchant shall be fully responsible for any and all Liabilities, caused in whole or in part by the Merchant, as well as for any Liabilities arising from any regulatory action. Coupons have no cash or residual value. Reddeals does not make any warranty in relation to the Coupons, including, without limitation, their validity and/or value. Reddeals is not a party to any transaction that the Merchant and you may enter into as a result of you purchasing any Coupon.
(ii) Merchant Gift Cards
Merchant Gift Cards are offered by Merchants to consumers subject to the terms and conditions specified by the Merchant on the face of the Merchant Gift Card. By obtaining or purchasing a Merchant Gift Card through the Site, you acquire the right to redeem the Merchant Gift Card with the Merchant. Any service fee retained by Reddeals from the sale of a Merchant Gift Card is compensation to Reddeals for marketing, promoting, advertising, and distributing the Merchant Gift Cards on behalf of the Merchant. As the issuer of the Merchant Gift Card, the Merchant shall be fully responsible for any and all Liabilities, caused in whole or in part by the Merchant, as well as for any Liabilities arising from any regulatory action. Reddeals does not make any warranty in relation to the Merchant Gift Cards, including, without limitation, their validity or value. Reddeals is not a party to any transaction that the Merchant and you may enter into as a result of you purchasing any Merchant Gift Card.
12.1 All Products ordered from the Website and successfully delivered to the User by the respective Merchant may be returned to the Merchant in accordance with the terms contained in the respective Merchant’s policy, however, no Products will be accepted by the Merchant if:
(a) the Products have been damaged by the User
(b) if there is a change in the quality, quantity or other characteristics of the Product
(c) if as per the Merchant the product returned is not the Product that was delivered
12.2 Returns/Exchange
The Following shall be apply in the case of Returns/Exchange,
- Customer shall initiate returns/exchange within 48hours of delivery
- The Tags of the product shall remain intact
- The product should be unwashed, unused and in an undamaged condition.
- The item needs to be returned along with the original packaging.
- Category – Electronics and Electronics accessories must submit a product unpacking video to request a refund/returns/exchange.
12.3 Non-returnable categories
The following product categories fall under “No Return/Exchange” unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.
- Sleepwear
- Lingerie
- Swimwear
- Beachwear
- Accessories
- Beauty products
- Socks
- Any freebies
12.4 Refund options
The customer can choose to get their refund in the following ways:
- Cash refund via bank transfer into their account for all Cash on Delivery orders
- Money back to the paid account/ credit card for all online orders.
- A Coupon Code of the refund value in your reddeals account, which can be redeemed against any purchase.
*We are not liable on sharing of customer personal details (Account details, contact number, email address) on any other domain/platform.
Note: Returned product will be reviewed by our Quality Assurance Department. Any item that shows the signs of damaged, altered, change in the quality or quantity cannot be accepted for return. If you return any item which is delivered to you in damaged/defective condition, there will be no extra shipping charges.
13.1 We do not warrant or represent:
(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date; or
(c) that the website or any service on the website will remain available.
13.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
13.3 To the maximum extent permitted by applicable law and subject to Section 13.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
- Limitations and exclusions of liability
14.1 To the extent that our website and the information and services on our website provided free of charge, we will not be liable for any loss or damage of any nature.
14.2 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
14.3 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
14.4 We will not be liable to you in respect of any loss or corruption of any data, database or software.
14.5 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
14.6 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions.
15.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) permanently prohibit you from accessing our website;
(d) [block computers using your IP address from accessing our website];
(e) [contact any or all of your internet service providers and request that they block your access to our website];
(f) commence legal action against you, whether for breach of contract or otherwise; and/or
(g) [suspend or delete your account on our website].
15.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking[ (including without limitation [creating and/or using a different account])].
16.1 We may revise these terms and conditions from time to time without giving you notice.
16.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
17.1 Governing Law
This Terms and Condition shall be governed by, construed, interpreted, and applied in accordance with the laws of the Federal Republic of Nigeria.
17.2 Arbitration
17.2.1 Any dispute, question or difference arising between reddeals and Users of our site (“Parties”) in respect of the interpretation of the terms of this Terms and Conditions or connected with or pertaining to the acts of the Parties or otherwise relating to the carrying out of the purpose of this Terms and Conditions which cannot be resolved by the mutual Agreement of the Parties shall be referred in accordance with the Arbitration and Conciliation Act Cap A18, Laws of the Federation of Nigeria, 2004 or any statutory re-enactment of the same for the time being in force.
17.2.2 The Arbitration proceedings shall be conducted by a single arbitrator jointly appointed by the Parties, and where the Parties fail to agree within 14 days from which the decision to arbitrate was taken, the arbitrator shall be appointed by the Chairman, Chartered Institute of Arbitrators (UK), Nigerian Branch. The arbitration proceedings shall be in English Language and shall be held in Lagos, Nigeria. The Parties undertake to carry out the award without delay.
17.2.3 The costs of arbitration shall be split equally between parties.
17.2.4 This clause shall survive the termination of this Terms and Conditions and shall always accordingly apply to disputes and differences of opinion arising between the parties hereto concerning this Terms and Condtions or any matter thereunder.
